ABSTRACT
This project deals with “Hotel front office management
information system†it deal with the system of all the management and
information needs of the different section of a hotel. Most time, the hotel I runs into problem of
getting necessary information in the sections of registration of guest, guest
booking and reservation, check in and check out process of a guest, and other
section of the hotel which the accounts and security section.
This study
led to the development of “Hotel-
Mis package†which will
help a long way in reducing the problem encountered by the Entire management
and staff of the hotel. The power of the
package is also see in the area where time is of great importance. This package will help immensely in
eliminating wasted time in the operation of the hotel service there by
enhancing effective customer services.
ORGANIZATION OF THE WORK
Chapter one
of this project explains what the project is all about. It deal with the aims and objective of the
project the statement of the problems, the importance of the study, limitations
of the study and other information are included in this chapter.
Chapter two
detail fully the literature review of this project it gives adequate
information on hotel and its activities. More light is shed on the project.
Chapter
three highlights the existing system and
it objectivities. The input, process and
output analysis is also highlighted. The
problem of the existing system is also mentioned in this chapter.
Chapter four details the design of the new system the
necessary software and hardware requirement for implements of new system are
mentioned here. The input and output
specification and their design file system are show system and program flow
chart are drawn here.
Chapter five, program is written and tested and was found
suitable for the new system.
Chapter six
deals with the documentation.
Chapter seven details the outcome
of the study. The project id recommended to various filed.
TABLE OF CONTENT
Cover page
Title page
Certification
Dedication
Acknowledgement
Abstract
Organization of the work
Table of contents
1.0
CHAPTER ONE
INTRODUCTION
1.1 Statement
of the problem
1.2 Purpose
of the study
1.3
Aims and objectives
1.4
Scope or delimitation
1.5
Limitation
1.6
Assumption
1.7
Definition of terms
2.0
CHAPTER TWO:
Literature Review
3.0
CHAPTER THREE:
Description And Analysis
3.1 Fact
finding method used
3.2
Objective of the existing system
3.3
Input, process, output analysis
3.4
Information flow diagram
3.5
Problems of the existing system
3.6
Justification for the new system
4.0
CHAPTER FOUR:
Design of the new system
4.1 Output
specification and design
4.2
Input specification and design
4.3
File design
4.4
System flow chart
4.5
Procedure chart
4.6
System requirement
5.0
CHAPTER FIVE
IMPLEMENTATION
5.1 Program
design
5.2
Program flowchart
5.3
Source program
5.4
Test run
6.0
CHAPTER SIX
DOCUMENTATION
7.0
CHAPTER SEVEN
RECOMMENDATION AND
CONCLUSION
7.1 References
CHAPTER ONE
INTRODUCTION
The hotel front office management information system is
the control center for the property and workers at the supervisory level and above must be well trained and motivated
in order to achieve business objectives of high yield, high occupancy rates and
above all top quality service. in hotel
front office management hotel general manager are required to meet the
challenges of day to day operation while practicing solid future planning and
controlling skills.
The
technological advantages today’s hotel managers have at their disposal and the
challenges of living, training, scheduling and empowering workers to achieve to
quality result.
The top
quality hotel in Nigeria
is owned by government, other smaller hotels owned by individual do not keep
to the standard for hotel
operations. This because the only reason
for the setting up of a hotel is to maximize profit. They do not take into account the welfare and
condition of their customer. This result
in many of the customers not being satisfied after their stay in these hotel
due to poor management and time wasting in the flow of information with and
outside the hotel environment. Using
zodiac hotel lit examing the effect of computerization of hotel front office
management information system in our hotels.
Zodiac
hotel ltd is one of the well know hotel in Enugu and it is a private limited
company. It is located at 5/7 rangers
Avenue, Enugu.
It was
established in 1979 by late honorable MR.P.N. Okeke. The administration of zodiac hotel is as
follows:
Executive
director, board of directors, managing director, head of department/supervisors
and staff.
Make up the
firm are Admin. Dept., account dept., reception, cash office, business center
telephone exchange, restaurant, bar house keeping laundry, gardeners, reception
waiters, store dept, driver section, kitchen dept, car hire section and
security dept.
1.1 STATEMENT OF PROBLEM
The present
system of hotel front office management information system in Nigeria has a lot of problem which are mentioned
below.
SPEED OF
OPERATION:
Speed of operation is a measure of the time lapse from
when a process starts to workers to when it end. Since the present system is
manually operated, there is tendency for the workers of checking-in a guest,
issuing of receipts checking-out a guest can take the receptionist (front
officer) hour to finish.
ACCURACY
In term of accuracy, the
system is relatively slow and since it is dependent to human effort, so
inevitable, it is also prone to human errors and omission. Example the issuing
of receipts, most of the time is not accurate.
The bills prepared are sometime over charged or undercharge and this can
be very embarrassing to both guest and
the management. The overcharging or
under charging could be due to the receptionist’s carelessness or the
inefficiency of the part of the account section.
DOCUMENT INTEGRITY
This is viewed in the context of the safety, invalidity
of the records in the document files used in the report generation. In terms of safety, the nature of the system
(manual) makes it vulnerable to left, fire or accidental destruction. This makes the system unsafe as the time
needed to replace lost data or files in enormously large
COST:
This is the greatest problem of the hotel. The hotel tends to loose a lot of money
running the hotel manually.
TIME:
Going by the present system of operation time is consumed
in the handling of operation and management of information in the hotel.
These
problem and many other not listed above due limitations, form the basis of this
write-up
1.2 PURPOSE OF STUDY
This study is designed to help the hotel front office to
handle the flow and use of information in the hotel operation effectively. This study also tries to give an in dept
looking in the easiest and most effective way for the growth and development of
hotel industry in the country.
Finally,
the study will help new investors in the hotel industry to make the right decision and steps needed to start up a
hotel.
1.3 AIMS AND OBJECTIVE OF THE STUDY
The
objectives of the study are as follows:
1.
To provide better service for the various guests
either permanent, temporary or causal guest that comes to lodge or stay in the
hotel.
2.
To produce a system where information and output report will be produced much faster, more
accurately and more detailed to management and guest of hotel.
3.
To keep records that are compact, integrated and
updated.
1.4 SCOPE OF THE
STUDY
This
study is armed at finding out how effective the computerization of a hotel
front office management information system will improve the operation of the
hotel system in small hotels. However,
out of the several departments that makes up the hotel. This research project
is restricted to only one section reception (front office) section
1.5 LIMITATION
The
following constraints were faced by the
researcher and limited the effort in the developing of a comprehensive package
needed in a hotel industry.
1. TIME: This project work has one semester time
limit. It would have been desirable for
a longer period of time for the development of a package for the hotel
2. INFORMATION: For some security reason, access
to some vital information were derived by the management of the zodiac hotel
ltd
1.6 ASSUMPTION
Due to insufficient information, I assumed the following:
1.
The records of the information, about the guest has
not be computerized.
2.
The people that are going to use the software computer
literate
1.7 DEFINTION OF
TERMS
1. GUEST: This guest are used in the contest of the
work refers to individual, companies or corporate bodies who spends some time
in the hotel either as permanent, temporary or casual guest
2. RECEIPTS: This is a place of paper which contains the description of
expenditure and amount paid for a service by the guest and also include is the
name and address of guest.
SYSTEM FILE
1. ARRIVAL FILE: This is master file consisting of the guest name, companies
name and address, state, country, nationality, profession etc. which also include the mode of payment to be
used by the guest.
2. MENU FILE: This is a transaction file used in the new
system. It consists of the descriptions
of food, the price of the good and the menu code
3. REST FILE: This
is also a transaction file that consist information bill, the about restaurant bill, the room price reference
number, dates etc.
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