Abstract
The public
services been an organization of government charged with the responsibility of
executing polices and decisions of government for the benefits of the people or
the general public. This study looks at hoe this Organization can attain a high
level of organization efficiency and how it’s workers can be motivated to
achieve this goal and objective.
In undertaking
this study, questionnaires and personal oval interviews were employed for purpose
of data collection, the stratified sampling procedure was used while frequency distribution and percentage were used for data
analysis. Furthermore, study analysis on the problems of low performance and
like warm attitude among the public server workers was carried out. The
study is divided into five chapter,
chapter one deals on introduction, statement of problems objectives of the
study , scope and limitation the theoretical framework statement of hypothesis
and definition of terms chapter two is
no the review of related literature chapter three focuses on the methods of
data collection and analysis which formed the basis for chapter four which is no
presentation and analysis of data and
the research findings, While fine takes on the summary, recommendation and conclusions.
TABLE OF
CONTENT
Title
page
Approval
page
Dedication
Acknowledgement
Abstract
Table
of content
CHAPTER
ONE
1.0
Introduction
1.1
Background of
the study
1.2
Statement of
the problem
1.3
Objective of
the study
1.4
Research
question
1.5
Statement of
hypothesis
1.6
Significant of
the study
1.7
Scope of the study
1.8
Limitation of
the study
1.9
Definition of
terms
CHAPTER TWO
2.0
Literature
review
2.1
Introduction
CHAPTER
THREE
3.0
Research
design and methodology
3.1 Introduction
3.2 Research
design
3.3 Sources/method of data collection
3.4 Population and sample size
3.5 Sample techniques
3.6 Validity and reliability of measuring instilment
CHAPTER
FOUR
4.0
presentation
and analysis of data
4.1
introduction
4.2
Presentation of data
4.3
Analysis of
data
4.4
Test of
hypothesis
4.5
Interpretation
of result (s)
CHAPTER
FIVE
5.0
summary,
conclusion and recommendation
5.1
introduction
5.2
Summary of
findings
5.3
Conclusion
5.4
Recommendation
References
Appendix
CHAPTER ONE
1.0
Introduction
1
1.1 BACKGROUND OF THE
STUDY
There are
various reasons why people work to earn respect among associates to earn
salaries and wages to acquire prestige and
honour to achieve excellence in
chosen a career, to socialize with others, to dominate what a variety of reasons, but culture is indeed a
determining factor.
OfteÂn what makes the difference between belling
and organizations is the workers healthy organization are known for operating
with highly motivated workers Healthy organization are known of –operating with highly motivate workers while the sick
ones are filled with poorly motivate workers what govern basic principles human
motivation seen not to vary with workers and organization but variables that define workers feeling of
satisfaction at work differ.
Howell and
Dipboye(1982.160) are of the view that workers satisfaction heavily depends on the organization’s ability to
discover sustain and meet workers needs
productivity also
1
to a large extent, is
influenced by the level of worker’s motivation Hence the role of workers satisfaction
can hence be played down.
Every human motive is based constantly on needs
satisfaction the need may be consciously or unconsciously felt. One of the
problems confronting public administrators today is that of motivating workers
to perform assigned tasks to meet or surpass predetermined standard.
To motivate a subordinate mean doing those things
which the subordinate hopes will satisfy this need and desire that an
consequently induce him/her to act in a desired name, so it is therefore it
responsibility of public Administrators to other opportunities for employees to
satisfy there personal need in a way that leads to the accomplishment of
organization objective, Simeon Baadom (2003: 213)
Motivation result from a felt heed or an user directed in the individual who moves
in a certain direction in order to achieve
the desired objective reduces the
tension.A satisfied need does not
motivate but an unsatisfied need motivate ,management theory practice Nwachukwu
(1997:16)
A motivate workers are those who see their work
as helping them accomplish important goals. But if our targets and expectative
are not met through our industries organization then we will be disinterested
and less motivated.
All organization are concerned with what should
be done to achieve a sustained high level of performance through their
employees.
This means giving close attention to how worker
or employees can best be motivated through such means as rewards, incentives,
leadership, and importantly the satisfaction they derive from being a part of
the organization on the other have this
equally apply to the customers. That is
the satisfaction they derive from consuming the organization products and
services.
That is why motivation is defined as the
willingness to excel high level of effort towards.
Organization goals. It can also be achieve a
goals or leeward. Motivation is paramount in any organization, in order to
equip, the public services workers with necessary skill that would
help them function effectively to
achieve a particular goal of the organization
or of public services is been conducted. The social attitude and behaviour need
to be reformed through some motivation techniques because it is only through
the public services and the parastatals that one nations can achieve her goal effectively and
efficiency this is why the public
services need to be motivated by their employees.
Lack of motivation in the organization has
resulted to low productively, like warn attitudes on the part of the employees
and general derive in the work to be done. actually with the above many workers
in the Nigerian public services have little or no respect and regard for their
job. This is based on the fact that even when they work and die in course of
their job, nothing is been done to the deceased family. With this notice in
mind, publics services will even compromise their positions only to tech
“external monetary income. The above does not only lead to how productively,
but also impose delay in the administration of their duties although the
federal governments have made some attempt to set new standards for the public
services. One of these special measures was great purge of the public services
and provision of watchdogs over the
conduct of the public service workers. One the contrary these measures did not
lead to increase in productively as executed, rather those that replace the
purged workers tend to do like wise.
Since motivation is that internal urge or force
that drives one to action toward the actualization of personal goals. It is
only when workers are motivated by their employers that they will put their
best once there are motivational factor in the public services, there will be a
educational commitment on the side of the workers another issue to be looked
into in the motivation of public services, is the issue of promotion, provision
of conducive atmosphere for the improvement of the work setting a clearly
defined and modernized communication network should be employed in the public
services.
The inability of the manager or the Director to
make all the above factors available would lead to downfall in the public
services performance and as such certain ugly trend needs to be redressed for optimum efficiency.
1.2 STATEMENT OF PROBLEM
The fact that the public services is established
to provide some essential services to the populace with maximum efficiency the
problem they are facing are societal and man made problems. The research was
able to interview a reasonable number of
workers in the public services and strongly believed inefficiency and ineffectiveness recorded by the Nigeria public services is due to lack of
motivational measures .
Therefore the following are factors leading to
the organizational inefficiency
1)
The mobility
of the management cadre to promote on motivates their employees, resulted to
lack of team work.
2)
Poor
infrastructural facilities: The
working environment as not conducive for the public services. The buildings is
nothing to write here and some of
the electrical fitting are generally bad to the extent that the
lives of the employees are in danger
3)
The
recruitments of inexperienced and undedicated personal to handle day today
activities of the public services.
4)
Inadequate
communication: There is a
big communication gap between the employees and the employers. The communication is too poor that even the
employees find it difficult to interact with in themselves.
5)
Selfishness
among the leaders: It is the
civil services rule that before one is promoted you must pass certain
prescribed examination and it should be based on merit, but today the reverse
is the case and in public services that is far fetched.
1.3 OBJECTIVE OF STUDY
1) The draw the attention of management on the
implication of team work
2) TO take some vital motivational steps that’s
will lead to organization efficiency.
3 TO study is also aimed at putting a stop to
lack of motivation in organization.
4) To study tries to bring the rig and the
importance of atmospheric condition which would lead to greater productivity.
5) To correct the impression that the public
services are unserious follows.
1.4 RESEARCH
QUESTIONS
1. Can
conducive working environment affect workers productivity on the public
service.
2. Are public
servants unserious fellows who do not regard their job.
3. Can praises
motivate a public servant towards greater productivity?
4. Can relay
in promotion have effect in organization productivity?
1.5 STATEMENT
OF HYPOTHESIS
H1 Delay in promotion of public servant tend to
reduce productivity.
HO Delay in promotion of public servant do not
reduce productivity.
H1 poor salary package in the public service has an adverse effect on the public service
employees.
HO poor salary package in the public service do
not have an adverse effect on the public
service employees.
Hi Frequent change in government lowers the morale of the public
service workers and hinders organization efficiency.
H0
Frequent change on government do not lower the morale of the public service workers, therefore do
not hinder organization efficiency.
1.6 SIGNIFICANCE
OF THE STUDY
The importance of this study is of greater
importance that is to say:
1.
To educate the
public on the notion that the public service has failed below expectation
wholly and to help the board members to take necessary action to eradicate the
lake warm attitude.
2.
Provide the
management on the good ways to reward hard working- workers and the result will
lead to grater performance and high productivity.
3.
To bring to
the knowledge of management the importance of interpersonal and cordial
relationship between the superiors and the subordinates.
4.
For them to
know that motivation services as a major tools for organizational efficiency.
1.7 SCOPE
OF THE STUDY
The Nigeria public service will be the main focus
of the study assessment would be made on the various motivational steps taken
by the government to motivate the public servants in the country.
1.8
LIMÂÂITATION
OF THE STUDY
A lot of problems were encountered in the course
of this study. The major problems is that of finance, due to the nature of the
economy the cost to get a meaningful data needed for the accomplishment of this
work was too high.
The second problem is lack of relevant materials,
most of the organization which the researcher visited lack adequate materials
needed for the study. Time constant was another in an attempt to gather
relevant information the researcher even has to sacrifice some lecturers and
other school activities.
All the above stress was encountered at the
course of this study.
1.9 DEFINITION
OF TERMS
1. MOTIVATION:
Motivation could be defined as the process or factor that cause people to
behave or react in a certain way “By the international dictionary of
managementâ€
2. ORGANIZATION:
A group of people who form a business, club etc together in order to achieve a
particular aim. By oxford advanced learners dictionary.
3. EFFICIENCY:
The quality of doing some thing well with no waste of time or money.
4. PUBLIC
SERVICE: Public service is a part of government sector that learners
services to its citizenry without making much profit, unlike other organization
and it is controlled either by the state or federal government.
5. COMMUNICATION:
Communication is the transfer and exchange of information and under standing
from one person to another through meaningful channels.
6. RECRUIÂTMENT:
Recruitment is the process of searching for prospective employees and
stimulating them to apply for jobs in the firm, Nzotta (2002:12).
7. MANAGEÂÂMENT:
Management is the conscious effort direct towards harnessing organizational
resources such as men money and material to accomplish a set goal.
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