CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Ours is an age of rapid change, unrest and conflicting
ideologies. Society is unsettled and individuals are apprehensive as group,
nations and organized groups within the nation struggle for power and control over
material resources and man’s mind. It is in such a world setting of tension and
clearage that we view the present day relationship between labour and
management in Nigeria.
In an organization, there are the owners of business
who’s primary goal and or objective is to maximize profit at all cost while on
the other hand, there are workers whose only weapon is this labour power with
which they earn some reward usually monetarily. In other words, these two
groups (the owners and workers) here their own are interest which might differ.
Nevertheless they are bound to co-operate in other to maintain and sustain the
system of going concern. However, where there is co-operation, there will be
conflict can be described as a situation of disagreement between employees and
employer e.t.c. it could also be seen as the total range of behaviour and
express opposition and divergent orientation between owners and managers on the
hand and workers and the organization on the other hand.
Organization conflict is therefore a familiar
characteristic of organization life. Its fundament cause is the self-interest
of individuals in the organization, a self-interest which frequently manifests
itself a self-in competing objectives, philosophies or method and in associated
struggles of one or more level or department to dominate the other. The
presence of conflict brings a change in an organization. If the change is in
line with organization objective then the conflict is beneficial (functional)
to the organization, but if on the other hand, the conflict create disunity
among functionaries in the organization this deviation from the stated
organization objective then such a conflict is dysfunctional.
Conflict can be main tested inform of discount struggle,
quarrel, opposition, disagreement, clash of interest and ever fighting. It can
range from industrial strike to competition, to simple dislike among
individuals in an organization. It many occur or sub-groups departments sub-system,
authority relationship, individuals and even sub-organization in there guest to
either incompatible goals in the face of the resources.
The first Bank PLC as financial (service) organization is
not an exception to the inherent problem posed by conflict. The inability of
the management to be effectively by handle conflicts has led to a considerable
wastage of human and material resources heading some times to a partial or
non-fulfillment of the stated organization goals and objectives.
Considering the vital position which first Bank (Nig.)
Plc occupies in the nation as one of the three major financial institution
teeholis and supports the economic. It therefore become important using first
Bank Plc as a focal point since the financial performance or non-performance of
the bank will directly have a great impact on the nation economy.
The research work I undertaken so as to enable the
organization to understand and appreciate this in her sent nature of conflict
and how researching it will result to an improvement of the organizational
efficiency.
1.2 STATEMENT
OF THE PROBLEM
The increased interest gap between the employer and
employee is becoming to devastating in our present by organizations. A lot of
firms are collapsing due to increasing pressure from owners or the workers.
This project work in effect tends to address the
following problems.
1. The problems
arising from the inefficiency of the workers caused by the organizational
inability to meet their needs.
2. The problems
associated with the increasing labour conflicts in our organization.
3. The problems
associated with inconsistent grievance
handling.
4. The problems
usually encountered in trying grievance and dispute procedure.
1.3 PURPOSE
OF THE STUDY
Since conflict is inevitable in work organization, a
career – minded person must learn practically, uncomplicated ways of resolving
with the people to enhance efficiency.
In regard, this study aims at examining impact of trade
union and industrial conflict with reference to:
(a)
The causes of conflicts
(b)
The mechanism that have been put in place for
its resolution by the organization.
(c)
Examining the attitude of management towards
conflict resolution.
(d)
To identify how efficiency can be increases
in an organization though proper appreciation of causes and mechanisms for
conflict resolution.
(e)
It hopes to suggest to organization
functionaries how to manage positive and negative conflicts in order to
accomplish organizational goals and objectives.
1.4 SCOPE
OF THE STUDY
This research work is supposed to survey many business
organizations in Nigeria
but for some constitution, which makes it impossible to cover the entire
population, a sample was therefore chosen.
In doing this first bank and Nigeria Plc Enugu was used
as the case study. In concluding the survey, questionnaires and interviews were
used.
A sample size that will reflect the population of the
bank selected and the data collected was analyzed using the simple percentage
and table.
1.5 RESEARCH
QUESTION
The following are some of the research question used
during this research work.
(a)
Do you consider conflict as one of an organization
life?
(b)
How do you feel when there is a conflict in
your working environment?
(c)
How do you feel when conflict is not rather
suppresses?
(d)
How do you feel conflict is either resolved
in favour or against you?
(e)
How effective is the management mechanism no
building conflicts?
(f)
What do you think that are responsible for
conflict in your organization?
(g)
How often does conflict arise in the
organization?
(h)
How often does management succeed in
resolving rather than suppressing it?
(i)
How can effective handling of conflict
improve organizational goals and objectives?
1.6 RESEARCH
HYPOTHESIS
(a) Hi: Conflict is considered as part of organizational life.
Ho: Conflict is not considered as part of organizational life.
(b) Hi: Conflict in any working environment,
promotes
organizational
efficiency.
Ho: Conflict in any working environment does not promotes
organizational efficiency.
(c) Hi: The management mechanism in building conflict is
effective
Ho: The management mechanism in building conflict is not
Effective.
(e) Hi: The industrial relations climate is depended on the
grievance
and conflict resolution procedure.
Ho: The industrial relations climate is not depended on the
grievance and conflict resolution procedure.
1.7
SIGNIFICANCE
OF THE STUDY
This research work is aimed at giving an
insight into the conflict and grievance handling procedure as it operates in
First Bank Nigeria Plc.
It should also help the bank to isolate
those factors that causes conflict in the organization or to reduce conflict in
labour management. Relationship there by improving organization efficiency. The
cause and mechanisms for conflict resolution discussed in this research work
serves as a guide to managers in other establishments.
1.8 LIMITATION
OF THE STUDY
In the
course of pursuing this research work, the researcher encountered numerous
problem that has a significant effect on the study. these problem are as
follows:
1. Time and financial constraints: In
sufficient time and inadequacy of fund
places a barrier to researcher ability to embark on an extensive mission so as
to collect all the necessary data or comprehensive infuriation that will and in
the successful completion of the research work. The researcher is at the same
time combining her lectures of the research work. The researcher is at the same
time combining her lecturers and intension private study hour in preparation
for the Higher National Diploma Examination which co-identally comes up at the
same time when the project will be due for submission. This makes it impossible
for the researcher to devote the whole duration entirely to the research work.
2. Another
narrower in carrying out this research work is the inability of the researcher
to have access to vital information needed. Some data needed were placed in
confidential files making retrieval an impossible mission.
3. Strict
obedience to the ethics of the banking profession makes it impossible for the
staff to grant an interview or answer certain question that will be of immense
help to the researchers.
Get the Complete Project Material Now!!!
