INTRODUCTION
Communication is
indispensable in all spheres of human and business endeavours. It is the lifewire
and the key success of all business organizations. Communication involves
everybody, it is the pivot upon which the existence of human and business
organizations revolves and based on this, the issue of communication has
developed into a major area of study and formidable social force. Consequently communication can
be defined as the exchange of information between a sender and a receiver, and
the inference (perception) of meaning between the individuals involved
(Bowditch, 2014). Analysis of this exchange reveals that communication is a two
way process consisting of consecutively linked elements. Managers who
understand this process can analyze their own communication patterns as well as
design communication programmmes that fit organizational needs (Kinicki &
Kreitner, 2016).
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